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The Gift of Feedback 


Feedback doesn’t always feel like a gift. But “to see yourself as others see you”–that is precious. And besides, like any gift, you can discard feedback if it doesn’t serve you.

Both “great” feedback and the kind that’s hard to hear can build better training sessions, presentations, and even organizations. Here are tips for giving and receiving feedback in an emotionally intelligent way:

Giving It

  • Provide feedback sooner rather than later.
  • Focus on behavior, not personality traits.
  • Be specific.

Getting It

  • Ask for feedback regularly.
  • Listen, and ask questions to make sure you understand.
  • Don’t get defensive.

We tend to receive less feedback the higher we go in an organization. So make giving and getting a normal part of work. You never know what gifts you’ll get!


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