Do you need to develop a training? Are you the subject matter expert? Facilitator or content expert?
Participants in my workshops can seem confused when I talk about the power a facilitator possesses. “Since a facilitator is neutral,” they ask, “How can he or she be powerful?” This question could only be asked in a culture that narrowly defines only knowledge as power, overlooks the value of process, and equates neutrality with passivity.
The quality of process between people in a meeting impacts the quality of the group’s final product. A facilitator is enormously powerful because he or she orchestrates process. A facilitator helps the group members hear others and be heard. He or she helps connect themes and ideas throughout the meeting to ensure a robust solution. At times, he or she acts like a “traffic cop,” preventing dominance from one point of view, and ensuring the process remains fair and balanced.
Content Expert or Facilitator:
|Presents Information||Guides Process|
|Provides the Right Answers||Provides the Right Questions|
|Focus on Content||Focus on Outcomes|
|One-Way Communication||Multi-Directional Communication|
Read more here Facilitator or content expert?